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Customer Care

  • Order Issues

    • Can I change the shipping address for my order?
    • Can I change the billing address for my order?
    • Can I change the email address to my order?
    • Can I modify my order after I’ve placed it?
    • Can I cancel my order after I’ve placed it?
    • 包税清关路线使用方式
    See All
  • Payments, Promos & Gift Vouchers

    • BOGOs, grab bags...freebie items!
    • How Does Klarna Work?
    • Do discount codes expire?
    • How can I pay for my order?
    • Why Isn’t My Promo Code Working?
    • Can I combine coupon codes on my order?
    See All
  • Delivery

    • My package says delivered, but I didn’t receive it.
    • How are shipping rates calculated?
    • Do you combine orders?
    • Why is my order unfulfilled?
    • My international tracking is not updating.
    • Can I have my order delivered to a PO Box address?
    See All
  • Returns & Refunds

    • Return Policy
    • I bought ColourPop from Ulta. Can I return them?
    • I need my refund redirected to a different account.
    • What happens if my package is returned after it is shipped?
    • Can I return my gift for a different item?
    See All
  • Products & Stock

    • Is ColourPop Cruelty-Free?
    • Where can I purchase Colourpop products and how can I be sure they are real?
    • Lux Lipstick
    • Brow Boss Gel
    • No Filter Concealer
    • Brow Boss
    See All
  • Technical

    • Do you have a phone number I can contact?
    • Delayed order confirmation emails
    • How can I unsubscribe from your emails/newsletters?
    • Shopify Data Breach
    • I’m not receiving any emails from ColourPop.
    • I'm having trouble signing into my account.
    See All
  • Order Issues

    • Can I change the shipping address for my order?
    • Can I change the billing address for my order?
    • Can I change the email address to my order?
    • Can I modify my order after I’ve placed it?
    • Can I cancel my order after I’ve placed it?
    • 包税清关路线使用方式
    See All
  • Payments, Promos & Gift Vouchers

    • BOGOs, grab bags...freebie items!
    • How Does Klarna Work?
    • Do discount codes expire?
    • How can I pay for my order?
    • Why Isn’t My Promo Code Working?
    • Can I combine coupon codes on my order?
    See All
  • Delivery

    • My package says delivered, but I didn’t receive it.
    • How are shipping rates calculated?
    • Do you combine orders?
    • Why is my order unfulfilled?
    • My international tracking is not updating.
    • Can I have my order delivered to a PO Box address?
    See All
  • Returns & Refunds

    • Return Policy
    • I bought ColourPop from Ulta. Can I return them?
    • I need my refund redirected to a different account.
    • What happens if my package is returned after it is shipped?
    • Can I return my gift for a different item?
    See All
  • Products & Stock

    • Is ColourPop Cruelty-Free?
    • Where can I purchase Colourpop products and how can I be sure they are real?
    • Lux Lipstick
    • Brow Boss Gel
    • No Filter Concealer
    • Brow Boss
    See All
  • Technical

    • Do you have a phone number I can contact?
    • Delayed order confirmation emails
    • How can I unsubscribe from your emails/newsletters?
    • Shopify Data Breach
    • I’m not receiving any emails from ColourPop.
    • I'm having trouble signing into my account.
    See All

Popular Questions

  • My package says delivered, but I didn’t receive it.
  • How are shipping rates calculated?
  • Return Policy

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