If you return your order to us:
Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return.
If your package was returned to us by your local post office:
We’re so sorry to hear this! Your babies may be coming back to us if USPS determines that the package is undeliverable, or if your country’s customs office rejects the package.
You can use your tracking number to estimate when your package will return to us. Unfortunately, we are unable to determine the exact reason why your package is returning to us, as we can only see the same information that you see via tracking. We are also unable to reship your order to you.
We will issue a refund once we physically receive your order back at our HQ and confirm that your package was undeliverable, though you will not receive a refund on shipping costs. If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!