You can always cancel your order for a full refund prior to shipping. Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. ColourPop reserves the right to refuse any returns at any time.
If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE.
If we issue a refund to you due to shipping delays or other issues with shipping and delivery, we will refund you via the original manner in which you paid for the relevant order. Unfortunately, we cannot direct refunds to different accounts or payment methods.
Purchases from Ulta Beauty
Unfortunately, our Customer Care team is unable to assist you with any ColourPop purchases made at Ulta. Please reach out to Ulta for more information on their return policy!
Can I return a gift that was purchased for me?
Unfortunately, we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!