We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.
Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays.
We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 days for delivery due to courier delays, civil unrest, Covid 19 restrictions and other issues beyond ColourPop's control. For the most up-to-date information regarding potential delays in your location, please reach out directly to your local Customs Bureau and Postal Institutions.
In the meantime here are some things that might help you locate your package:
If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.
Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.
If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.