Knowledge Base
Order Issues
- My order shipped but I need to change the address.
- Can I change the shipping address for my order?
- Can I change the billing address for my order?
- Can I change the email address to my order?
- Can I modify my order after I’ve placed it?
- Can I cancel my order after I’ve placed it?
Payments, Promos & Gift Vouchers
- How does AfterPay work?
- BOGOs, grab bags...freebie items!
- Do discount codes expire?
- How do I get my promo code? (subscription code)
- Can I purchase a gift card for ColourPop?
- How can I pay for my order?
Delivery
- When will my order ship?
- My package says delivered, but I didn’t receive it.
- How are shipping rates calculated?
- Why can't I buy the PR collection on your site?
- Tracking your RRD tracking number
- VAT is now collected upfront for the UK, Canada, Mexico, and China!
Returns & Refunds
- Return Policy
- I bought ColourPop from Sephora. Can I return them?
- I need my refund redirected to a different account.
- USPS marked my package as undeliverable. What now?
- What happens if my US package is returned?
- What happens if my international package is returned?
Products & Stock
- Where can I purchase Colourpop products and how can I be sure they are real?
- Lux Lipstick
- Super Star Loose Pigment
- SuperNova Shadow
- Brow Boss Gel
- No Filter Concealer
Technical
- Do you have a phone number I can contact?
- Delayed order confirmation emails
- How can I unsubscribe from your emails/newsletters?
- I’m not receiving any emails from ColourPop.
- I'm having trouble signing into my account.
- How can I search for items on the website?
