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Customer Care

Knowledge Base

Order Issues

  • Can I change the shipping address for my order?
  • Can I change the billing address for my order?
  • Can I change the email address to my order?
  • Can I modify my order after I’ve placed it?
  • Can I cancel my order after I’ve placed it?
  • 包税清关路线使用方式
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Payments, Promos & Gift Vouchers

  • BOGOs, grab bags...freebie items!
  • How Does Klarna Work?
  • Do discount codes expire?
  • How can I pay for my order?
  • Why Isn’t A Promo/Code Working On My Order?
  • Can I combine coupon codes on my order?
See all 15 articles

Delivery

  • My package says delivered, but I didn’t receive it.
  • How are shipping rates calculated?
  • Holiday Shipping Deadlines
  • Why can't I ship a collab to my country?
  • Do you combine orders?
  • Why is my order unfulfilled?
See all 18 articles

Returns & Refunds

  • Return Policy
  • I bought ColourPop from Ulta. Can I return them?
  • I need my refund redirected to a different account.
  • What happens if my package is returned after it is shipped?
  • Can I return my gift for a different item?

Products & Stock

  • Is ColourPop Cruelty-Free?
  • Where can I purchase Colourpop products and how can I be sure they are real?
  • Lux Lipstick
  • Brow Boss Gel
  • No Filter Concealer
  • Brow Boss
See all 33 articles

Technical

  • Do you have a phone number I can contact?
  • Delayed order confirmation emails
  • How can I unsubscribe from your emails/newsletters?
  • Shopify Data Breach
  • I’m not receiving any emails from ColourPop.
  • I'm having trouble signing into my account.
See all 11 articles

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