Knowledge Base
Order Issues
- Can I change the shipping address for my order?
- Can I change the billing address for my order?
- Can I change the email address to my order?
- Can I modify my order after I’ve placed it?
- Can I cancel my order after I’ve placed it?
- 包税清关路线使用方式
Payments, Promos & Gift Vouchers
- BOGOs, grab bags...freebie items!
- How Does Klarna Work?
- Do discount codes expire?
- How can I pay for my order?
- Why Isn’t A Promo/Code Working On My Order?
- Can I combine coupon codes on my order?
Delivery
- My package says delivered, but I didn’t receive it.
- How are shipping rates calculated?
- Holiday Shipping Deadlines
- Why can't I ship a collab to my country?
- Do you combine orders?
- Why is my order unfulfilled?
Returns & Refunds
Products & Stock
- Is ColourPop Cruelty-Free?
- Where can I purchase Colourpop products and how can I be sure they are real?
- Lux Lipstick
- Brow Boss Gel
- No Filter Concealer
- Brow Boss
Technical
- Do you have a phone number I can contact?
- Delayed order confirmation emails
- How can I unsubscribe from your emails/newsletters?
- Shopify Data Breach
- I’m not receiving any emails from ColourPop.
- I'm having trouble signing into my account.
