Knowledge Base
Order Issues
- 包税清关路线使用方式
- Can I change the shipping address for my order?
- Can I change the billing address for my order?
- Can I change the email address to my order?
- Can I modify my order after I’ve placed it?
- Can I cancel my order after I’ve placed it?
Payments, Promos & Gift Vouchers
- How does AfterPay work?
- BOGOs, grab bags...freebie items!
- Do discount codes expire?
- How can I pay for my order?
- Why Isn’t My Promo Code Working?
- Can I combine coupon codes on my order?
Delivery
- My package says delivered, but I didn’t receive it.
- How are shipping rates calculated?
- Why can't I buy the PR collection on your site?
- Do you combine orders?
- Why is my order unfulfilled?
- My international tracking is not updating.
Returns & Refunds
Products & Stock
- Where can I purchase Colourpop products and how can I be sure they are real?
- Lux Lipstick
- Brow Boss Gel
- No Filter Concealer
- Brow Boss
- Pressed Powder Blush
Technical
- ✨ColourPop官方小程序购买流程+常见问题✨
- Shopify Data Breach
- ✨ColourPop官网购买流程✨
- Do you have a phone number I can contact?
- Delayed order confirmation emails
- How can I unsubscribe from your emails/newsletters?
