Payments, Promos & Gift Vouchers
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BOGOs, grab bags...freebie items!
Everyone loves free stuff, and we love offering promotions and freebie goodies from time to time! Because they’re free, these items are available in extremely limited quantities and are not eligible for replacement or credit of any kind.
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How Does Klarna Work?
We are excited to offer Klarna as an additional payment method at checkout. You are able to Shop Now and Pay in 4 with Klarna! Simply select Klarna during checkout and pay for your purchase in 4 interest-free payments on orders $35 and above. Please note that Klarna is only available to domestic customers at this time. In order to use Klarna, you must agree to their Purchase Payment Agreement and Terms of Service. For more information about Klarna, go here.
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Do discount codes expire?
While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly! Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
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How can I pay for my order?
We accept all major credit cards, as well as PayPal, Apple Pay and Klarna*! *Klarna is currently only available for customers within the U.S.!
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Why Isn’t My Promo Code Working?
We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. Exclusions include but are not limited to: newly launched collections, babies on last call, our Disney Designer collection, Disney Villains collection, and select kits/sets/collaborations. They typically cannot be used during promotions as well, so double check the fine print when a prom...
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Can I combine coupon codes on my order?
Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal for your goodies!
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Do you offer a rewards/loyalty program?
Unfortunately, we do not have a rewards or loyalty program at this time. Thank you for your interest!
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How do I use PayPal to pay for my order?
Once you are prompted to enter your payment information during checkout, please select the PayPal option, shown below: You will be redirected to PayPal to complete your order at this time. :)
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Do you offer a pro discount for MUA’s?
Due to the low cost nature of our products, we do not currently have discounts. Thank you for your interest!
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How can I view my order status without an account?
Unfortunately, you must be logged into an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order. :)
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Do I have to create a ColourPop account to shop?
An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience!
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Can I get a refund if the price has changed?
Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!
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Will I be charged International Bank Fees?
When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!
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Do you offer samples of your products?
Due to the low cost nature of our products we do not currently send samples. Thank you for your interest!
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It looks like you charged me twice for my order.
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
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