• BOGOs, grab bags...freebie items!

    Everyone loves free stuff, and we love offering promotions and freebie goodies from time to time! Because they’re free, these items are available in extremely limited quantities and are not eligible for replacement or credit of any kind.

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  • Do discount codes expire?

    While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!

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  • How do I get my promo code? (subscription code)

    Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. Once confirmed, you will receive your coupon code in a second email. Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued.

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  • Can I purchase a gift card for ColourPop?

    Unfortunately, we do not currently offer gift cards. Buuuttttt, be sure to subscribe to our newsletter just in case we decide to offer this option in the future! ;)

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  • How can I pay for my order?

    We accept all major credit cards, as well as PayPal and Apple Pay!

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  • Why Isn’t My Promo Code Working?

    We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. They typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!

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  • Can I combine coupon codes on my order?

    Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. So sorry!

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  • Do you offer a rewards/loyalty program?

    Unfortunately, we do not have a rewards or loyalty program at this time. Thank you for your interest!

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  • How do I use PayPal to pay for my order?

    Once you are prompted to enter your payment information during checkout, please select the PayPal option, shown below: You will be redirected to PayPal to complete your order at this time. :)

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  • Do you offer a pro discount for MUA’s?

    Due to the low cost nature of our products, we do not currently have discounts. Thank you for your interest!

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  • Subscribed to your newsletter but never got code

    Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. You will receive your coupon code in a second email once your subscription is confirmed! Please check your spam/junk folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued. :)

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  • How can I view my order status without an account?

    Unfortunately, you must be logged into an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order. :)

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  • Do I have to create a ColourPop account to shop?

    An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience!

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  • Can I get a refund if the price has changed?

    Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

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  • Will I be charged International Bank Fees?

    When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!

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  • Do you offer samples of your products?

    Due to the low cost nature of our products we do not currently send samples. Thank you for your interest!

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  • It looks like you charged me twice for my order.

    If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

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