• My package says delivered, but I didn’t receive it.

    Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so ...

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  • How are shipping rates calculated?

    We offer shipping at the following rates: Domestic shipping* Under $30 – $5.99 flat rate $30 and over – Free shipping *Within the contiguous United States.   2-Day shipping* $15.00 for orders up to $100. *Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19.  We will endeavor to once again offer this service when available.   Further, we are unab...

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  • Why can't I buy the PR collection on your site?

    We're so excited to offer limited quantities of collections with their exclusive PR box! Unfortunately, however, as our PR boxes tend to be on the larger side, we can only ship these collections to addresses within the contiguous U.S. This is a shipping limitation that we are unable to work around at this time! 

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  • Do you combine orders?

    Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address. Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.

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  • Why is my order unfulfilled?

    No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

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  • My international tracking is not updating.

    We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays. In the meantime here are some things that might help you locate your package: If tracking indicates that your package is in your destination country, please use your loc...

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  • Can I have my order delivered to a PO Box address?

    Yes! We do deliver to PO boxes. :)

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  • Can my parcel be redirected to a different address?

    Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

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  • Will my package be charged delivery/customs fees?

    All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.For orders to Canada, Australia, United Kingdom, Hong Kong, France, Mexico, Singapore, Japan, New Zealand, Spain, and Israel:We are excited to share that Duties & Taxes are ...

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  • Are there any known delivery delays in my area?

    For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm We also recommend visiting the website for your local post office for delays specific to your city! Please note, ColourPop is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground...

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  • Delivery and Returns Delays

    We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ. Please note, ColourPop is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transpor...

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  • How do I track the delivery of my order?

    Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible. You can also track your order using the following links:  USPS Track...

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  • What should I do if my order hasn’t been delivered?

    We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care ...

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  • Can I Use A Mail Forwarding Service?

    Can I Use a Mail Forwarding Service to Ship My Babies? Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

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  • What countries do you ship to?

      We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria. We want to send you all our love and support, and hope that everyone is staying healthy. Due to government regulations, we have been asked to place a temporary hold on shipments to the following countries...

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  • Do you ship to APO addresses?

    Yes! Please follow these rules or your package might not make it! Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1. The city field will need to be one of the following abbreviations set forth by the Military: APO: Army Post Office FPO: Fleet Post Office DPO: Diplomatic Post Office The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations...

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