• When will my order ship?

    Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

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  • My package says delivered, but I didn’t receive it.

    Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

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  • How are shipping rates calculated?

    Shipping within the United States is a flat rate of $4.99 USD. Domestic orders over $30 USD are eligible for free shipping! For international shipping, there is a flat rate of $9.99 USD. International orders over $50.00 USD are eligible for free shipping! All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your ColourPop order and/or shipping total. ColourPop is not responsible for...

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  • I'm an international customer and my order's tracking shows that it has reached my country, but there has been no movement since then!

    We are super excited for you to receive your goodies, but please be patient! International orders may take up to 21 business days to be delivered. It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We...

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  • I'm an international customer and my order's tracking still shows that my package is in the U.S. after several days.

    We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan. If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

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  • I'm an international customer and my order's tracking number is not showing any recent updates!

    We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays. In the meantime here are some things that might help you locate your package: If tracking indicates that your package is in your destination country, please use your loc...

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  • Can I have my order delivered to a PO Box address?

    Yes! We do deliver to PO boxes. :)

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  • Can I have my parcel redirected to a different address?

    Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

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  • Will my package be charged customs?

    All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value. These fees are not included in your ColourPop order and/or shipping total. ColourPop assumes no responsibility for duties incurred on discounted, promotional ...

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  • Are there any known delivery delays in my area?

    For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm We also recommend visiting the website for your local post office for delays specific to your city!

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  • Delivery and Returns Delays

    We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ. Unfortunately, we can only view the same information that you can via your order’s tracking number. Please allow our full shipping times to pass before reaching out to our Customer Care team! For domestic ...

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  • How do I track the delivery of my order?

    Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

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  • Do you offer express/overnight delivery?

    We do not currently offer expedited shipping. We apologize for the inconvenience!

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  • What should I do if my order hasn’t been delivered yet?

    We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care ...

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  • Can I Use A Mail Forwarding Service To Ship My Babies?

    Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

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  • What countries do you ship to?

    We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, North Korea, the Crimean region of the Ukraine, Sudan and Syria. All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your ColourPop order and/or shipping total. ColourPop is not resp...

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  • My order shipped, when will it get to my house!?

    All of our beloved packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, orders typically arrive in 3-5 business days once they have shipped (business days do not include weekends or holidays). Orders outside the USA can take up to 10 - 21 business days. Our babies love to travel and they may get to you sooner!

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  • Do we ship to APO addresses?

    Yes! Please follow these rules or your package might not make it! Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1. The city field will need to be one of the following abbreviations set forth by the Military: APO: Army Post Office FPO: Fleet Post Office DPO: Diplomatic Post Office The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations...

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