• Return Policy

    Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. ColourPop reserves the right to refuse any returns at any time.

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  • I bought ColourPop from Sephora. Can I return them?

    Unfortunately, our Customer Care team is unable to assist you with any ColourPop purchases made at Sephora. Please reach out to Sephora for more information on their return policy!

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  • I was refunded for my order, but I need the funds returned to a different account!

    So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

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  • USPS says my package is undeliverable. What happens now?

    Oh no! If your package is determined to be undeliverable by USPS, it will be returned to our HQ. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens! Unfortunately, we are unable to reship orders that are returned to us.

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  • I am a US customer. What happens if my package is returned?

    If you return your order to us: Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return. If your package was returned to us by USPS: We’re so sorry to hear that your babies are coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeli...

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  • I am an International customer. What happens if my package is returned?

    If you return your order to us: Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return. If your package was returned to us by your local post office: We’re so sorry to hear this! Your babies may be coming back to us if USPS determines that the package is undeliverable, or if ...

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  • What is your International Returns Policy?

    Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!  

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  • I got this as a gift, can I return it for a different item?

    We’re so sorry to hear that you are unhappy with your products! Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!

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