• Return Policy

    You can always cancel your order for a full refund prior to shipping. Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. ColourPop reserves the right to refuse any returns at any time. If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE. If we issue a refund to you due to shipping dela...

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  • I bought ColourPop from Ulta. Can I return them?

    Unfortunately, our Customer Care team is unable to assist you with any ColourPop purchases made at Ulta. Please reach out to Ulta for more information on their return policy!

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  • I need my refund redirected to a different account.

    So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

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  • USPS marked my package as undeliverable. What now?

    Oh no! If your package is determined to be undeliverable by USPS, it will be returned to our HQ. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens! Unfortunately, we are unable to reship orders that are returned to us.

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  • What happens if my package is returned after it is shipped?

    If you return your order to us: Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return. If your package was returned to us by USPS: We’re so sorry to hear that your babies are coming back to us! Unfortunately, we are unable to reship a package that is determined to be undelive...

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  • What happens if my international package is returned?

    If you return your order to us: Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return. If your package was returned to us by your local post office: We’re so sorry to hear this! Your babies may be coming back to us if USPS determines that the package is undeliverable, or if y...

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  • What is your International Returns Policy?

    You can always cancel your order for a full refund prior to shipping. Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. ColourPop reserves the right to refuse any returns at any time. If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE. If we issue a refund to you due to shipping dela...

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  • Can I return my gift for a different item?

    Unfortunately, we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!

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