Do you have a phone number I can contact?
We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns. If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via our webform by clicking HERE or the button below!Read More >>
Delayed order confirmation emails
Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team by clicking HERE so that we may ...Read More >>
How can I unsubscribe from your emails/newsletters?
You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list! If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team! :)Read More >>
I’m not receiving any emails or newsletters from ColourPop.
Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails. -Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘firstname.lastname@example.org’ to your email address book. -Make sure you typed in the correct email address when you signed up with us. Our tea...Read More >>
I'm having trouble signing into my account.
If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system. No worries! We can totally fix this! -Double double check to see if you’re using the same email address and password you registered with. -If you can’t remember your password, click on the “forgotten password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password. ...Read More >>
How can I search for items on the website?
We know all of the glitter and sparkle on our page may be a bit overwhelming, but we promise that we have tools in place to make navigation a breeze! If you’re interested in browsing our products by category, you can do so from the ColourPop homepage, under our “Shop” dropdown menu! Here, you will find product categories, including “Lips,” “Eyes,” and “Face.” Each product category is broken down into specific lines we currently have, and our product lines can be cat...Read More >>
How do I contact your PR team?
Are you a member of the media? If so, please email PR@colourpop.com for media inquiries only.Read More >>
I'd like to close my account with ColourPop, how do I do this?
Oh no, we're sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!Read More >>