Do you have a phone number I can contact?
We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns. If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via our webform by clicking HERE or the button below!Read More >>
Delayed order confirmation emails
Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team by clicking HERE so that we may ...Read More >>
How can I unsubscribe from your emails/newsletters?
You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list! If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team! :)Read More >>
Shopify Data Breach
Who is SEED Beauty, LLC? ColourPop Cosmetics is an affiliate of SEED Beauty, LLC that manufactures, markets, and sells cosmetics to customers around the world from SEED Beauty’s headquarters in Oxnard, California, United States. What happened/how did this happen? To process online sales, SEED Beauty uses the e-commerce platform Shopify. Shopify recently reported that two Shopify contractors installed an unauthorized application on the ColourPop Shopify store on Aug...Read More >>
I’m not receiving any emails from ColourPop.
Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails. -Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘email@example.com’ to your email address book. -Make sure you typed in the correct email address when you signed up with us. Our tea...Read More >>
I'm having trouble signing into my account.
If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system. No worries! We can totally fix this! -Double double check to see if you’re using the same email address and password you registered with. -If you can’t remember your password, click on the “forgotten password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password. ...Read More >>
How can I search for items on the website?
We know all of the glitter and sparkle on our page may be a bit overwhelming, but we promise that we have tools in place to make navigation a breeze! If you’re interested in browsing our products by category, you can do so from the ColourPop homepage, under our “Shop” dropdown menu! Here, you will find product categories, including “Lips,” “Eyes,” and “Face.” Each product category is broken down into specific lines we currently have, and our product lines can be cat...Read More >>
How do I contact your PR team?
Are you a member of the media? If so, please email PR@colourpop.com for media inquiries only.Read More >>
How do i close my account with Colourpop?
Oh no, we're sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!Read More >>
Q1: 如何确定我所购买的ColourPop产品为正品？ ColourPop支付宝小程序销售的商品100%为ColourPop官方直供原装正品，将从美国总部直发到您手中。其他官方购买渠道有: ColourPop官网: colourpop.com ULTA美妆连锁店 (部分线下门店) 及线上官网 ulta.com Q2: 我在小程序没有找到想购买的产品怎么办？ 请进入美国官网colourpop.com，将产品加入购物车后，点击支付宝支付，扫描二维码后进入支付宝小程序完成付款。 Q3: 我是否可以修改或者取消我的订单？ 如果您希望取消或修改已支付的订单，请尽快联系我们。对于未发货的订单，我们可以帮助修改订单的收件人信息或者取消订单。对于已发货订单，我们无法修改或取消。在新品上线和促销等高订单量时期，您的订单更改可能会受到限制。 Q4: 我购买的商品是否需要缴税？ 在您提交订单时，将根据订单内商品的金额和对应的税率缴纳相应税费，无需自己再到海关部门单独缴纳。跨境电子商务零售进口商品的单次交易限值为人民币5000元，个人年度交...Read More >>
第一步： 输入常用邮箱后点击ENTER订阅我们的Newsletter 邮箱内会收到一封ColourPop发来的邮件，里面有一个新用户首单9折的优惠码，最后付款时可以使用 第二步： 从边栏找到COLOURPOP，点击进入感兴趣的区域 第三步： 选购心仪的产品，以眼影盘为例 点击ADD加入购物车--> 查看购物车--> 点击去付款 第四步： 准确填写收件信息，Country/Region 选择China (中国) 用中文填写收件人姓名 如：First Name 小明, Last Name 王 用拼音/英文填写收件地址 Address - 详细地址 City - 城市拼音，e.g. Shanghai Province - 选择省份 注意收件人姓名要与身份证相同 第五步： 输入邮件内收到的折扣码 选择支付宝付款，点击完成订单后会跳转到支付页面 如果银行卡预留账单地址与收件地址不同，要输入新地址 如果还有任何疑问，可以到微...Read More >>